Refund Policy

At Boyer Tax Services, P.L.L.C. not only are we traders, we have also been clients on the other end of the phone. We have all shared negative experiences with an organization at least one point in our lives. Poor customer service, lack of knowledge and training, or even being overcharged for unneeded products or services. There is nothing more frustrating than a being treated unfairly and having inconsistent support from one representative to the next.

Our team of trader tax professionals took our negative experiences and created one of the most comprehensive and successful approaches to customer service. Its quite simple really… treat everyone the way you would expect to be treated by adhering to the highest standard of standards.

Our customer care policy exceeds the requirements of the Better Business Bureau and Federal Trade Commission. To avoid miscommunication and to provide the best to our clients we also creating the following policies:

Product Return Policy

We understand that exchanging or returning a product purchased online is often difficult with some retailers. We strive to make the process as simple and straightforward as possible. It is our goal to ensure your complete satisfaction when transacting business with and/or interacting with our professionals.

To exchange or return an item, please contact us by calling (877) 657-9266 or email us at customercare@boyertaxservices.com. Our representatives will issue you a Return Merchandise Authorization number or R.M.A. with no questions asked, so long as the following conditions are met.

Refund Method
When you return a product under the above conditions, we will issue a refund less shipping and handling charges. At your request, the refund will be issued in the form of:

Processing Time
All refunds are processed within three business days of us receiving the returned merchandise. Credit card refunds are subject to your cardholder agreement from the issuing bank. Check refunds are held for 10 days to ensure original check clears.

Coupons and Promotions
As a benefit to our clients, we occasionally offers promotional discounts and savings. When an item is returned that was purchased using a promotional discount, the value of the discount is deducted from the refund amount.

Trader Tax Preparation and Other Services
Up to 30 days after your deposit and engagement, we will provide a full refund for services. If we have started performing a service on your behalf we will issue a partial refund based on the amount of time spent.

Trader Tax Webinars and Events
Up to 30 days after the event, if you are not completely satisfied, we will issue a refund for the full purchase price.